State Farm® Insurance Agent Luisa Samuel

"Worst insurance don’t even think to have State Farm I have water leak that damaged my kitchen cabinets and wall they not cover that which all other insurance cover that if they don’t cover water damage then why we paying for insurance You better read the policy that they sent to me down below We will not pay for, under any part of this policy, any loss that would not have occurred in the absence of one or more of the following excluded events. We will not pay for such loss regardless of: (a) the cause of the excluded event; or (b) other causes of the loss; or (c) whether other causes acted concurrently or in any sequence with the excluded event to produce the loss; or (d) whether the event occurs abruptly or gradually, involves isolated or widespread damage, occurs on or off the residence premises, arises from any natural or external forces, or occurs as a result of any combination of these: c. Water, meaning: (8) water or sewage below the surface of the ground, including water or sewage that exerts pressure on, or seeps or leaks through a building structure, sidewalk, driveway, swimming pool, or other structure; or (9) material carried or otherwise moved by any of the water or sewage, as described in items c. (1) through c.(8) above. However, we will pay for any accidental direct physical loss by fire, explosion, or theft resulting from water, provided the resulting loss is itself a loss insured. SECTION I - CONDITIONS 6. Suit Against Us. No action will be brought against us unless there has been full compliance with all of the policy provisions. Any action by any party must be started within one year after the date of loss or damage. However, if the cause of loss or damage is burglary, theft, larceny, robbery, forgery, fraud, vandalism, malicious mischief, confiscation, wrongful conversion, disposal or concealment, the action must be started within two years from the time the cause of action accrues. This Company does not intend, by this letter, to waive any policy defenses in addition to those stated above, and reserves its right to assert such additional policy defenses at any time. If you have any additional information regarding your claim which has not been previously considered, or if you desire any additional explanation regarding this matter, please contact me at (844) 458-4300 Ext. 3099946661. This denial involves the coverages of this policy only. If you have any additional information you would like us to consider, please forward it to us immediately. I will post this message to many State Farm Google agents feedback to let people know and to stay away from State Farm if any one have questions call me or text me I will let many people know about you guys (928) 900-4770 Agents to even think to call me sorry for you but people they should know about State Farm"

"(Translated by Google) Excellent experience!!! Nereyda is one of the best agents. She is very good at what she does. I recommend her 100% and we are very proud and happy to work with State Farm. 👍 (Original) Excelente experiencia!!! Nereyda Es una de las mejores agente . Ella es muy buena en lo que hace. La recomiendo al 100% y estamos muy orgullosos y felices de trabajar con State Farm. 👍"

"(Translated by Google) Excellent service from the entire team at Luisa's office. Every time I go they take great care of me and answer all my questions. Mirna, Fernanda and Markus are the first faces I see when I enter, always with a great attitude. I have my car and my Hospital income at a great price. (Original) Excelente servicio de parte de todo el equipo en la oficina de Luisa. Cada vez que voy me atienden súper y contestan a todas mis inquietudes. Mirna, Fernanda y Markus las primeras caras que veo al entrar siempre con una grandiosa actitud. Tengo mi auto y mi Hospital income a un excelente precio."

"Ive been a costumer for 3 yrs , and left my previews car insu. Company because it was super expensive now I have these amazing staff at state farm with Mirna at the front desk she is the best, and Nereyda helping me and answering any question I have Thank you State Farm Team !!"

"The service here is great. The staff was very helpful and attended to my needs. The employees greeted me every time I came into the office. Fernanda assisted me, and took the time to answer my questions and assist me in what I requested. We had a good conversation and were able to talk about what was important to me. The employees demonstrate that they care about their clients and are always available to answer my questions and attend to my needs. I would definitely recommend this agency."

"(Translated by Google) A great experience ! All staff very friendly ! A 100% recommended insurance, thanks Mirna and Nereyda for everything. (Original) Una gran experiencia ! Todo el personal muy amable ! Una aseguranza recomendada al 100 % gracias Mirna y Nereyda por todo ."

"I switched to State Farm through Luisa's office in August, with a requested start date of August 29th (my homeowners policy always reflected the correct start date that I had requested). Someone in her office listed my start date as August 18th. I never would have requested August 18th, as I was aligning my start date with my home owners insurance, which was ending later that month. I have any email from Natalie dated August 23rd, noting that "the effective dates on the vehicles are incorrect" and that she requested the change as of that time. As of October 10, I still had not received proof of insurance with the requested dates. I finally had to create an account with the State Farm website and retrieve the information myself. While the owner's response states that Natalie was responsive, it was only after I sent her several emails (all of which I still have) and left several voicemails requesting that she provide me with the requested information. I have had several issues getting the proof of insurance with the correct dates and getting my calls and emails returned. I was told in August that they were aware of the situation, but not to worry, they had notified corporate and that my proof of insurance would arrive with the correct dates. Nope, my proof of insurance arrived with the wrong dates. I called and emailed and was ignored for quite some time. Then when I spoke with Natalie again, she assured me everything looked good on her end and I would get the information in no time. Nope again. So I sent more follow up emails and calls in late September. While the owner's response states that they have no record of me speaking with someone other than Natalie, I received a voicemail from Cynthia on 9/27. I called her back that same day and Cynthia promised that she would email me the correct insurance documents that day and that the hard copies would be mailed. Nope. While the owner may not have a record of this call, I do. Also, the owner's response is a lie that I was told that the change was not processed. Cynthia assured me that I would receive an email with the requested information that date and that I the documents would be mailed to me. It's scary that the business has lost the record of the call, while I still have my record. I had to send another email on October 10th, this time asking Luisa to call me so I could discuss with her the issues I have been having. Instead of hearing from Luisa (as I had requested), I heard from Natalie again. Her email FINALLY had the documents I needed, but was filled with excuses ignoring the fact that her coworker had already told me the documents were available electronically two weeks earlier. So, yes. I received my documents after pulling them from State Farm's website. The documents from Luisa's office were received after, not before. I would not have left this review if I had heard from Luisa, but she does not seem to care about the customers off whom she is making a living. Sadly, Luisa's office responded to my review faster than Natalie ever responded to any email or call from me. Additionally, I never personally received a response from Luisa to my emails or calls. So disappointed with Luisa as my agent, I'm going to request that State Farm reassign me. I HAVE UPDATED MY REVIEW TO REFLECT THE "RESPONSE FROM THE OWNER" She could have called me to address this personally, rather than make excuses in her response. I would have updated my review with something more positive to say. Now I don't want to do business with her at all."

"They take your monthly payment out electrically out of your bank acct. But with me they never took out my monthly payment for 2 months so now I'm behind in my payments thanks to State Farm because of them not taking my money. Had very bad experience with their emergency road side serves locked my keys in truck had to call roadside serves an when I did they told me I didn't have insurance that I would have to pay full price for them to get my keys out of my truck. Called roadside serves another time with flat tire they never showed up for 3-4 hours after I called for help an plus pay for roadside. I drove around for 2 months with no insurance an didn't know it. They have poor serves too.peopke in my agent office aren't very nice either. I feel they need to make it right with me an pay my 2 months they didn't. Inverse me all my money I had to pay out. And to pay me for the unconvinced they put me through and wait almost 3 months for them to get me receipts. I'm not very happy with them at this moment"